January 3, 2020

Membership Sales Associate

Title: Membership Sales Associate

Department: Business Development and Membership

Reports To: Senior Membership and Online Community Manager

Duties and Responsibilities:

  • Work with membership manager to develop and maintain a sales strategy to recruit new members and retain current members.
  • Make sales calls/emails and retention calls/emails to attract new members and retain current members.
  • Mail invoices and input membership dues payments into database.
  • Support membership manager in database management and maintaining integrity of member data, including organization of member information, renewal invoicing and new member processing.
  • Provide primary accountability for efficient and accurate entry and upkeep of member data including organizational rosters, cleaning duplicates, and new data entry.
  • Work on building a pipeline for new members and strategize on conferences and events to attend in order to build pipeline.
  • Report membership statistics to staff and BDAM team periodically and as requested.
  • Serve as a primary customer service representative for CADCA Members.
  • Gather suggestions for member benefits and ways to implement those benefits.
  • Manage online membership store
  • Demonstrate continuous effort to improve the membership department, make modifications to strategies as needed and modify operational policies and procedures as necessary.
  • Work closely with Business Development & Membership team on growth plan, overlapping projects and revenue goals.
  • Assist Vice President of Business Development and Membership as needed.
  • Other responsibilities as assigned.

Required Knowledge, Skills and Abilities:

  • Ability to average 50-100 calls per week to new members, current members, and prospective members.
  • Ability to answer an average of 10-20 emails per week from new members, current members, and prospective members.
  • Ability to travel up to 15-20%.
  • Competence in all MS Office tools and database management experience is required. 
  • Knowledge of membership association management tools, particularly Avectra netForum is a strongly preferred.
  • Ability to work in a team environment.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management skills.
  • Commitment to supporting a mission-driven membership base and help build drug-free communities. 

Minimum Education and Experience:

A bachelor’s degree plus 1-2 years of work experience required. Sales experience preferred.


8:30 am – 5:30 pm

To Apply:

Interested applicants should send a cover letter and resume to apica@cadca.org with MEMBERSHIP SALES ASSOCIATE in the subject line.